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This article applies to selling in: Germany

Pending Orders

On the Manage Orders page, an order with a status of Pending might indicate an issue with the buyer's payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.

Notes:
  • Amazon assumes the risk of buyer non-payment for every order in the Unshipped Orders report, and for every order that can be confirmed or cancelled on your Manage Orders page.

Why is an order pending?

Here are some of the most common reasons for orders being in Pending status:

  • Amazon has been unable to obtain authorization for the buyer's credit card.
  • For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.
  • For an FBA order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to split the order and send the in-stock FBA Unit(s), the order will still show Pending status.

What should I do with a Pending status order?

Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status (for example, to cancel a pending order), refer them to Amazon Customer Service for more information.

Notes for seller-fulfilled orders in pending status:

  • You won't be able to confirm shipment of an order until the order status changes from Pending to Unshipped.
  • Amazon assumes the risk of buyer non-payment for every order in the Unshipped Orders report, and for every order that can be confirmed or cancelled on your Manage Orders page.

To initiate communication, see Contact a buyer.

How to identify a Pending status order

To identify orders with a Pending status, go to the Manage Orders page in Seller Central and click on the Pending tab. All Pending orders that are to be fulfilled by Amazon can be found on the View FBA orders tab. Pending orders doesn’t appear in either your Orders report or Unshipped Orders Report. However, your inventory will be updated to reflect the order. For more information, see Manage your orders.

Will my inventory be impacted by a Pending order?

The quantity available for the listing is subtracted from your quantity in Manage Inventory. If there was a quantity of one at the time the order was placed, the listing will be removed from the Amazon offer page and appear in Manage Inventory with a quantity of zero while the order is being processed.

An order is in "Pending" status. Can I cancel it?

Orders are listed as 'Pending' while Amazon is verifying the payment method provided by the buyer. Pending orders do not include the buyer's shipping address or contact information and should not be shipped, even if the buyer contacts you directly. If buyers contact you while their order is in 'Pending' status, refer them to Amazon Customer Service.

Once the payment method has been verified, the Confirm shipment and Cancel order buttons will become available in Manage Orders. In addition, the order will appear in both the Orders Report and the Unshipped Orders Report. At this point, the order should be shipped (or canceled, if necessary).

See also:

Cancellations FAQ

Manage Orders FAQ

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