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This article applies to selling in: Germany

Selling Guidelines for Manufacturer's Warranty on

If you inform customers about a manufacturer warranty on a product detail page, you help making the purchase of the product more attractive to them. The Selling Guidelines assist you in providing accurate and complete information about manufacturer warranties. A manufacturer warranty is provided if the manufacturer grants customers other rights, such as a right to repair or re-supply, regardless of the statutory warranty rights.

The following requirements for referencing manufacturer warranties apply to all product categories.

  1. Once you refer to a manufacturer warranty, you must provide the following information:
    • Information about the content and conditions (such as necessary registration) of the manufacturer warranty, as well as any essential information necessary to enforce the manufacturer warranty.
    • Information regarding the duration of the manufacturer warranty and the territorial coverage of the warranty.
    • Information about the name and address of the warranty provider (usually the manufacturer).
    • Note regarding the existence of legal warranty rights in addition to the manufacturer warranty and that the warranty rights are not restricted by the manufacturer warranty.
  2. If you are unable to provide the aforementioned information, you may not mention or advertise the warranty.
  3. A reference to a manufacturer warranty does not belong in the product or ASIN title.
  4. Only provide information about warranties given, for example, by the manufacturer regardless of distribution channels or other criteria. The product detail page and all information on it will be used by all sellers. Notes regarding warranties that are brokered or granted only by certain sellers ("Seller Warranties") are misleading and therefore prohibited as offer-specific information on Seller warranties or retail-specific warranties are offer-specific information that may not be used on the product detail page. Please assure that the manufacturer warranty is provided by any other seller and can in principle be used by any customer.

Note: This page serves a non-binding informational purpose about your informational obligations regarding warranties and does not constitute legal advice. Therefore, all information are without any guarantee of accuracy and completeness. If you have any questions, we advise you to seek appropriate legal advice.
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