If your seller-fulfilled listings have been deactivated, you can appeal for their reinstatement by following the steps below for the respective metric.
Submit this information via email to op-pso-vtr-appeals@amazon.de.
If you believe there has been an error, please submit an explanation on the above email-id. Your explanation should include the following information:
Evidence or examples that demonstrate that your account complies with our Valid Tracking Rate policy.
If we do not receive the requested information, your seller-fulfilled listings in the affected categories will remain deactivated.
You can view your account performance here or by selecting Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Review your orders to determine the cause of the issues. You can appeal any A-to-z claim, negative customer feedback, or service chargeback that you believe should not be counted in your Order Defect Rate by visiting the following links:
Submit the information by following the instructions in the banner on the top of your Account Health page. To visit Performance notifications page click here.
If you believe there has been an error, please submit an explanation by following the instructions in the banner on the top of your Account Health page, and you will hear back from us via email. Your explanation should include the following information:
You can view your account performance here or by selecting Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Submit the information by following the instructions in the banner on the top of your Account Health page.
If you believe there has been an error, please submit an explanation by following the instructions in the banner on the top of your Account Health page, and you will hear back from us via email. Your explanation should include the following information:
If you have questions about Cancellation Rate or information requested above, contact us.
You can view your account performance here or by selecting Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Submit this information by following the instructions in the banner on the top of your Account Health page.
If you believe there has been an error, please submit an explanation by following the instructions in the banner on the top of your Account Health page, and you will hear back from us via email. Your explanation should include the following information:
You can view your account performance here or by selecting Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.