Dispute Resolution Information

Alternative Dispute Resolution

The Alternative Dispute Resolution establishes independent bodies to resolve consumer disputes that a seller's complaints policy does not address. Requirements for submitting disputes to Alternative Dispute Resolution bodies and adhering to their decisions depend on your European Union countries’ implementation of the Alternative Dispute Resolution legislation. Similarly, depending on each EU country, an ADR body’s decisions could be binding on you. Most of the time, you also may be responsible for the costs an ADR body incurs while handling your dispute.

Online Dispute Resolution Platform

Online Dispute Resolution applies to all online sellers in the EU and establishes the Online Dispute Resolution Platform, an online portal designed to help consumers work with a seller and an Alternative Dispute Resolution body.

You may be required to adhere to or provide information on Alternative Dispute Resolution and Online Dispute Resolution to customers. Consult a legal adviser for information about your legal obligations.