This article applies to selling in: Germany
Customer returns for Pan-European FBA
Customers will return products to a fulfilment centre in the marketplace where they were purchased, regardless of products' shipment origin. Returns are subject to our standard returns policy.
If a customer returns a product, you can do any one of the following:
- Leave sellable inventory in the fulfilment centre to which it was returned. It will be used to fulfil orders across Amazon's European marketplaces at applicable marketplace rates.
- File a Removal Order to have the inventory returned to you or disposed of. Learn more on the Create Removal Orders help page.
Sign in to use the tool and get personalized help (desktop browser required).