This page provides information on the Partnered Carrier option available to FBA sellers for domestic and cross-border small parcel shipments. If you don’t know yet about the benefits of this programme, visit this page to learn more.
How to opt in for the Partnered Carrier Programme
Shipping charges are dependent on the carrier, dimensions, and weight of the parcel(s), the address from which the shipment originates, and the destination fulfilment centre. The estimated cost of these charges will be subject to adjustment if Amazon or the carrier determines that the actual weight and/or dimensions of the package are different from the weight and/or dimensions provided by you. For more information, please visit this page .
Important: Please note that once you have accepted the partnered carrier shipping charges, you must contact the Carrier to schedule a pickup.
Click here for more information on how to schedule a pickup with UPS.
Please note that your shipment will not be collected until you have requested a pickup or have a regular pickup set up with DHL already. DHL registered customers can request a pickup on this page. If your are not registered then please register here first to benefit from the DHL PCP service. Please note that pick-up is not free unless you are a registered customer. If you do not want to register or pay the pick-up fee, you can also hand over the parcel(s) to your regular DHL delivery staff when they pick up mail from your location, or drop off your packages at the following drop off points: (packstations, paketboxes, paketshops, post outlets) near you. Learn more about different pickup options here.
Important notice concerning the transportation of hazardous materials: Transporting dangerous goods and/or hazardous material (Hazmat) is prohibited from the Partnered Carrier Programme.
Learn more about our FBA Shipping and Routing RequirementsHow to cancel shipping charges
You can cancel shipping charges up to 24 hours after approving them by following these steps :
Important: Cancelling the shipment does not cancel the inbound transportation fees for the Amazon Partnered Carrier Programme. You must follow the steps above. If 24 hours have passed since you approved the charges, you will not be able to cancel the charges or receive a refund.
Requirements for Cross-border Shipments using Partnered Carrier
Destination Marketplace |
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Requirements |
Amazon.co.uk |
Amazon.de |
Amazon.fr |
Amazon.it |
Amazon.es |
Packages up to 15 kg |
No additional requirements |
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Packages from 15 to 30 kg |
Not eligible for the Partnered Carrier Programme. Please send as pallets and mark them as “Heavy Weight/Team Lift”. |
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Package/unit longest side |
75 cm |
63.5 cm |
270 cm |
270 cm |
270 cm |
Delivery appointment |
Not required - the partnered carrier will book a delivery appointment on the seller´s behalf |
Post code restrictions
Please note that the following post codes are not serviced by the DHL Partnered Carrier Programme.
Territory |
Postal Codes |
Helgoland |
27498 |
Buesingen |
78263, 78266 |