When processing an international return for orders that you ship to customers in the nine European stores, the three North American stores, and Japan store, you must use one of the return methods listed below.
Effective October 05, 2021, if you are fulfilling customer orders sold on Amazon.co.uk from outside the UK, we request that for items and orders under GBP20 (including VAT and shipping charges), you offer either Return Method 1 (Returnless Refund) or Return Method 2 (Provide a domestic return option). If you do not provide Amazon with a default return address in the UK, for items and orders under GBP20, Amazon will automatically issue the customer a refund on your behalf where return requests fall within the scope of the Amazon Return policy, without requiring the customer to return the item to you (Returnless Refund). The above policy applicable to Amazon.de, Amazon.fr, Amazon.it, and Amazon.es, for all items and orders under Euro25 (including VAT and shipping charges).
Return method options:
Return method 1: Offer a full refund without requesting that the item be
Return method 2:
Provide a local return address. To update your local return address:
Return method 3:
Provide a pre-paid return mailing label for a return request:
Alternatively, you can email the pre-paid return label to the customer from the Buyer-Seller messages section of your Seller Central account.
Examples of providers of pre-paid labels include:
If we determine that you did not follow these requirements, we may pro-actively issue a refund to affected customers (allowing the customer to keep or discard the item).
As you consider how your customers will return items that they purchase from you, note the following options:
For international returns, you are responsible for complying with all the import and export obligations, and for payment of all applicable duties and customs fees.
When you choose FBA, Amazon will handle local returns on your behalf for FBA orders in that store, so you don't have to worry about providing a local return address. To learn more about FBA returns, go to Customer returns for orders fulfilled by Amazon.
In certain situations, it may be appropriate to offer a partial refund on the returned product. Full refunds should be given for returns, cancellations and out-of-stock items. Partial refunds should only be performed as a goodwill gesture or for compensation/dispute resolution issues (for example, the item arrived slightly damaged or there were minor discrepancies in the product description) and are made at the discretion of the seller. If you decide to issue a partial refund, we recommend agreeing on this with the buyer in advance to help avoid misunderstanding or a possible A-to-z Guarantee claim. For more information, go to Issue a Partial Refund.
We have created a list of returns providers that can accept returns in your customers' countries. Depending on your sales volume and unit price, International Returns Providers may offer solutions that reduce the costs you incur when customers in other counties return your products. For example, some providers will consolidate returns and ship them back to you or ship them to another customer. For a list of international return providers, go to Solution Provider Network.