Reimbursements
The Reimbursements report provides itemized details for all reimbursements, including those requested by you and those that are generated automatically.
Reimbursements also appear in the Payments report. To locate a reimbursement, click Transaction view and then search for Balance Adjustment in the Product Details column. Reimbursements appear in your account up to 45 days after the reimbursement is approved.
For the reimbursements that you requested, click the case ID in the report to view the details. For reimbursements associated with a customer refund, click the Amazon order ID in the report to view the details.
Reimbursements can take up to five days to appear in the report after they have been approved. When more than one reimbursement is processed on the same day for the same issue, they may be combined into a single transaction amount.
Field Definitions
| Online Header | Download Header | Description |
|---|---|---|
| Date | approval-date | The date the reimbursement was approved. |
| Reimbursement ID | reimbursement-id | Unique identifier for a reimbursement. Each reimbursement may include multiple line items. |
| Case ID | case-id | Unique ID assigned to the case when the reimbursement is requested by the Seller. |
| Amazon Order ID | amazon-order-id | Unique ID assigned to the order. This field is empty if it is not applicable. |
| Reason | reason | Reason for the reimbursement, for example "Damaged: Warehouse." |
| Merchant SKU | Sku | SKUs (Stock Keeping Units) are unique blocks of letters or numbers that identify your products. SKUs can be assigned by the seller. |
| FNSKU | fnsku | Unique ID assigned by Amazon to products stored in and fulfilled from Amazon fulfillment centers. |
| ASIN | asin | ASINs (Amazon Standard Identification Numbers) are unique blocks of ten letters or numbers assigned by Amazon to identify products in the Amazon product catalog. You can find the ASIN on the product detail page. |
| Title | product-name | The name of your product. |
| Condition | condition | The condition of your item, for example, "New." |
| Quantity | quantity | Number of units reimbursed for this line item. |
| [Does not appear in the online version] | currency-unit | Local currency for this market. |
| Amount Per Unit | amount-per-unit | Reimbursement amount for a single unit for this line item. |
| Quantity Reimbursed [Cash] | quantity-reimbursed-cash | Number of units reimbursed in the form of cash. |
| Amount Total | amount-total | Total cash reimbursement for all units for this line item. |
| Quantity Reimbursed [Inventory] | quantity-reimbursed-inventory | Number of units reimbursed in the form of inventory. |
| Quantity Reimbursed [Total] | quantity-reimbursed-total | Total units reimbursed with either cash or inventory (Quantity Reimbursed [Cash] + Quantity Reimbursed [Inventory]). |
