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This article applies to selling in: Germany

Refund Administration Fee Sample Calculations

The following examples illustrate how we calculate the refund administration fee.

Example 1: Refund of a single item from an order

Suppose you receive the following two-item order:

ItemA (item price) 300 €
ItemB (item price) 50 €
Shipping on ItemA 40 €
Shipping on ItemB 5 €
Gift Wrap on ItemA 5 €
Gift Wrap on ItemB 2 €
TOTAL 402 €

You then refund Item A, including shipping and gift wrap (this is commonly done if the customer cancels the item before the order ships). Assuming the referral fee for items in this category is 15%, the refund administration fee is calculated as follows:

Refund administration fee for ItemA

= 20% x [ReferralFee x (ItemA + ShippingItemA + GiftWrapItemA)]
= 20% x [15% x (300 € + 40  € + 5  €)]
= 20% x [15% x 345  €]
= 20% x [51.75  €]
= 10.35 EUR

The refund administration fee for this line item cannot be greater than 5 €, so it is capped at 5 €. Other item-related charges, such as shipping and gift wrap, are included in the refund administration fee calculation, but tax is not. Amazon does not retain a portion of any refunded taxes.

Example 2: Refund of multiple (different) items from an order

Suppose you receive the same two-item order as described above, but this time you refund the order in full, including shipping and gift wrap (this is commonly done if the customer cancels the order before it ships). The initial refund administration fee calculation applies to each item in the refund, as follows:

Refund administration fee for Item A

= 20% x [Referral Fee x (Item A + Shipping Item A + Gift Wrap Item A)]
= 20% x [15% x (300  € + 40  € + 5  €)]
= 20% x [15% x 345  €]
= 20% x [51.75  €]
= 10,35  €

Refund administration fee for Item B

= 20% x [Referra lFee x (Item B + Shipping Item B + Gift Wrap Item B)]
= 20% x [15% x (50  € + 5  € + 2  €)]
= 20% x [15% x 57  €]
= 20% x [8.55  €]
= 1.71  €

Refund administration fees cannot exceed 5 €, so the first is capped at 5 € and the second is taken as is, for a total administration fee of 6,71 €. Other item-related charges, such as shipping and gift wrap, are included in the refund administration fee calculation, but tax is not. Amazon does not retain a portion of any refunded taxes.

Example 3: Refund of multiple quantities of the same item from an order

Suppose you receive the following three-item order:

Item A (quantity: 2) 600 €
Item B 50 €
Shipping on Item A 20 €
Shipping on Item B 5 €
Gift Wrap on Item A 5 €
Gift Wrap on Item B 2 €
TOTAL 682 €

You then refund both quantities of Item A, excluding shipping and gift wrap (this is commonly done if the customer returns the order after it has shipped). Because the refund administration fee calculation applies to each unique item in a refund, and multiple quantities of a single item comprise a single item, the calculation is applied one time for both Item A's. Assuming again that the referral fee for items in this category is 15%, the initial refund administration fee (before applying the 5 € cap) is calculated as follows:

Refund administration fee for both Item A's

= 20% x [Referra lFee x (Item A's)]
= 20% x [15% x 600  €]
= 20% x [90  €]
= 18  €

As this refund administration fee is greater than 5 €, it is capped at 5 €. No refund administration fee calculations apply to subsequent refunds involving this item because the 5 € cap is already met.

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