Cancel an order or multiple orders

You can cancel any unshipped order from your Manage orders page. After you cancel an order, Amazon will send an order cancellation email to the buyer.

Cancel one order

1. On the Manage Orders page, locate the order you want to cancel.
2. Click Cancel Order in the Action column.
3. On the Cancel Order page, select a Reason for Cancellation. You may also enter any information you want to keep track of in the Seller memo field.
4. Click Submit.

Cancel multiple orders

You can also cancel multiple orders using one of the following techniques:

• Upload an Order Cancellation file. See Cancelling Multiple Orders.
• Send an Order Acknowledgment Feed with a status of "Failed." Requires an Amazon Marketplace Web Service (Amazon MWS) account.

Order cancellation reason codes

If you cancel an order, you will need to select one of the following reason codes, which will be provided to the buyer to explain why their order has been cancelled.

Reason code	Description
No Inventory	Use if you are out of stock for the ordered product(s) and you are unable to fulfill the order by the required delivery date.
Buyer Cancelled	Use if the buyer has contacted you and requested that you cancel the order.
General Adjustment	Use for all other general cancellation reasons.
Pricing Error	Use if the order resulted from an incorrectly priced product.
Shipping Address Undeliverable	Use if the order was returned to you because the package was sent to an undeliverable address.
Customer Exchange	Use if the buyer has contacted you and requested an exchange for the product(s).

Partial refunds

Occasionally, you may need to cancel part of an order with multiple items and refund the items that are cancelled. If you manage your orders using inventory files, you can upload an Order Adjustment Feed.

To cancel or refund part of a multi-item order, follow these steps:

1. Ship and confirm all the order items that you can fulfill.
2. Use an Order Adjustment Feed to submit a refund for the order items that you cannot fulfill. Provide the following information in the feed:
   • Quantity Cancelled: The quantity that cannot be fulfilled.
   • Adjustment Reason: The refund code. Select either NoInventory or CustomerCancel.