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This article applies to selling in: Germany

Cancel an order or multiple orders

You can cancel any unshipped order from your Manage orders page. After you cancel an order, Amazon will send an order cancellation email to the buyer.

Cancel one order

  1. On the Manage Orders page, locate the order you want to cancel.
  2. Click Cancel Order in the Action column.
  3. On the Cancel Order page, select a Reason for Cancellation. You may also enter any information you want to keep track of in the Seller memo field.
  4. Click Submit.

Cancel multiple orders

You can also cancel multiple orders using one of the following techniques:

Note: We expect sellers to maintain accurate inventory levels. Failure to adjust your inventory in a timely manner can lead to excessive pre-fulfillment order cancellations. For information on how we factor cancelled orders into your overall performance, see Customer Metrics.

Order cancellation reason codes

If you cancel an order, you will need to select one of the following reason codes, which will be provided to the buyer to explain why their order has been cancelled.

Reason code Description
No Inventory Use if you are out of stock for the ordered product(s) and you are unable to fulfill the order by the required delivery date.
Buyer Cancelled Use if the buyer has contacted you and requested that you cancel the order.
General Adjustment Use for all other general cancellation reasons.
Pricing Error Use if the order resulted from an incorrectly priced product.
Shipping Address Undeliverable Use if the order was returned to you because the package was sent to an undeliverable address.
Customer Exchange Use if the buyer has contacted you and requested an exchange for the product(s).

Partial refunds

Important: You must be an Amazon MWS developer in order to send a Feeds request.

Occasionally, you may need to cancel part of an order with multiple items and refund the items that are cancelled. If you manage your orders using inventory files, you can upload an Order Adjustment Feed.

To cancel or refund part of a multi-item order, follow these steps:

  1. Ship and confirm all the order items that you can fulfill.
  2. Use an Order Adjustment Feed to submit a refund for the order items that you cannot fulfill. Provide the following information in the feed:
    • Quantity Cancelled: The quantity that cannot be fulfilled.
    • Adjustment Reason: The refund code. Select either NoInventory or CustomerCancel.

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