7.2 Management of Amazon Fulfilled Orders
| Policies and Requirements | Features and Fees | Managing FBA Inventory | Business Analytics | Resources |
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This page provides information on the different views you can use to display and manage
your Amazon-fulfilled orders within Seller Central.
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Manage Orders displays a list of orders that have been placed in the last seven days by default. ( Note: The default view does not show Pending orders. ) This list is updated with every order created through Amazon. You can view specific orders by creating a custom time range or using one of the options already created for you under Advanced Search (example: you can select "Orders Fulfiled by Amazon" to view your FBA orders only). Each order has its own listing.
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Order Date: |
This column shows when the order was submitted.
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Sales Channel: |
Amazon.de - The order was placed on Amazon.de. | |
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Fulfilment Channel: |
Merchant - You are fulfiling the order. Amazon - Amazon is fulfiling the order for you. |
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Order ID/Product Details: |
First line: Order identifier – links to order details Second line: Item name Third line: consists of three elements:
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Buyers Name: |
The name of the buyer with a link to Contact Customer form, which enables you to communicate with the customer. You can use this form to contact customers who purchase your products on Amazon.de. | |
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Dispatch Service: |
Standard Standard shipping Express Express shipping |
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Status: |
Orders on Amazon.de
Pending - Order has not dispatched Payment Complete - Payment received and order has dispatched |
Multi-Channel Fulfilment Orders
Unfulfilable - Out of stock or invalid delivery address; order cannot be completed Planning - Order has been received Shipping / Dispatch - Order is being packed for dispatch Complete - Order has been dispatched |
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Action: |
For Merchant Fulfiled Orders, this column
displays actions you can take on your orders. |
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The default search enables you select search using a single criteria:
- ASIN
- Buyer e-mail
- Your Merchant SKU
- Order ID
- Product Name
- Fulfiled By
- Date Range (default)
The Advanced Search option enables you to create a search
based on multiple criteria.
Note: Select "Include Pending Orders" to display your orders placed on Amazon.de that have not yet been shipped.
By clicking the Order ID you can review the shipping, product and payment details.
Note: The order detail page allows sellers to communicate with customers about their orders using the Contact Buyer tool. This tool does not enable attachments, such as invoices. If you need to send an attachment to a customer, you can find an email address in the Amazon Fulfiled Shipment Report.
Once you are familiar with the search options and have identified the information you need most often, you can use the Advanced Search feature to create a customized Default View.
- From Advanced Search, select the search criteria you would like to have in your default view and click the "Search" button. The search results will display in the Manage Orders view.
- Beneath the Search bar, you will see a summary of your search options. Check the box beneath the options that says "Make this my default order view." Your seller account will save these results as your default view.
You can change your default view at any time by repeating the steps above.
- Orders Overview
- 7.2 Management of Amazon Fulfilled Orders
- 7.3 Order Status
