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This article applies to selling in: Germany

Fulfilling International Orders on Your Own

When customers outside your country purchase your products on Amazon, one way to fulfill these orders is to ship them yourself internationally. There are several things to consider when shipping internationally direct to your customers.

Sending your products internationally direct to your customers

If your inventory is located in a different country than the marketplace where your customers placed their order, you need to ship the product internationally to your customer. Here is an overview of the process:

  1. The seller chooses a carrier that can ship internationally.
  2. The seller ships the product and is the exporter of record.
    Important: Do not expose customers to customs delays and additional duties and taxes on their products. It is your responsibility to discuss with your carrier how duties and taxes will be paid and to choose shipping methods which ensure that customers are not exposed to such payments or delays upon delivery of the goods. Please note that having buyers pay duties is in violation of the Amazon Marketplace policies and can lead to the suspension of your seller account.

It is also important to manage customer expectations. You should provide customers with accurate information about the country from which you are shipping your product. Specifically, you need to accurately state the "shipping from" country in your seller profile and manage customer expectations by stating the actual shipping times from your country. You will be responsible to meet the shipping expectations for all orders you receive.

International shipping costs

International shipping charges vary depending on several factors, including:

  • Package dimensions and weight
  • Delivery time
  • Source (where you are shipping from) and destination (where you are shipping to). Costs can be considerably higher for international destinations.

International shipping times

Fulfilling an order internationally will take more time than doing so domestically. Shipping times are reflected in the offer detail page and may make your offer less competitive relative to domestic counterparts.

Other resources

There are also many online resources that can help sellers determine rates and that will make shipping easier. Here are a few links, organized by region, other sellers have found useful. Visit their websites directly to calculate the approximate shipping charges you can expect when fulfilling orders for the Amazon marketplaces you would like to list in:

Shipping to Company
United States UPS
Canada UPS
Europe DHL
Japan DHL
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