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This article applies to selling in: Germany

Create a new DHL account

To use "Buy shipping" with DHL Paket, you must have your own Post & DHL business customer contract or access to the Post & DHL business customer portal (DHL account). Follow the instructions to set up a new DHL business customer contract.

Conclusion of a new DHL business customer contract

To receive your individual DHL offer quickly and conveniently, go to Become a DHL business customer. In order for DHL to be able to create a personalized offer for you, DHL needs some key data.

What data is required from you to conclude a contract using the DHL online form?

  • Number of national and international packages per year
  • Company address
  • Managing director / owner
  • Contact person
  • Different pickup address
  • Different billing address
  • Account Information

The conclusion of your Post & DHL business customer contract takes place in four simple steps:


  1. Go to Become a DHL business customer and add your details to the form.
  2. In the second step, look at the national and international prices for your parcel delivery.
  3. The third step is the conclusion of the contract. You can always get telephone support from DHL for this.
  4. You will receive access to the Post & DHL business customer portal to prepare your shipment within the next few days.

What happens after my contract is signed?

1. After you have concluded your Post & DHL business customer contract, you will receive confirmation of your contract and access data for the Post & DHL business customer portal. After receiving the access data for the Post & DHL business customer portal, you can start shipping immediately. DHL technical support is available to help you work with the Post & DHL business customer portal.

2. Create a so-called "system user" within the Post & DHL business customer portal. You will link your “system user” to your DHL account in the "Buy shipping" function. Do not use your business customer portal user to link your account with the “Buy shipping” function.

3. Link your DHL account (system user) to Seller Central. You can find instructions for linking under Use Buy shipping with DHL Paket.

4. Obtain your labels for shipping with DHL Paket manually in Seller Central or via your API using the "Buy shipping" function.

Frequently asked questions

1. Where can I find the Post & DHL business customer portal?

You can access the Post & DHL business customer portal via a central online access point. The Post & DHL business customer portal allows you to easily and conveniently use your personal services for shipping with DHL Paket.

2. How do I create a shipping label?

You can create a shipping label either directly in Seller Central or via your API. To use “Buy Shipping” in Seller Central, follow the instructions on Use Buy shipping with DHL Paket.

3. How many parcels do I have to ship to benefit from DHL Paket pickup?

DHL offers pickup from as little as 200 parcels per year. Enter your data in the DHL online form and DHL Paket will determine the best prices and conditions for you. After entering your contact data in the online form, you will receive the desired price information.

4. What types of pickup are there and how do they differ?

Depending on the shipping quantity, DHL Paket will set up pickup for you while setting up the contract. As a standard, the free on-demand collection will be set up, which you can easily order via the Post & DHL business customer portal in the future.

Regular pickup: As part of the regular pickup, shipments are picked up regularly and on fixed days from the specified pickup address of your company. A regular pickup can be carried out from Monday to Saturday or set up only for selected days of the week. The specified pickup address will be set up for you as a business customer by your sales contact.

On-demand pickup: With on-demand pickup, you can request the pickup of shipments from your company's specified pickup address. This is an offer for all business customers who do not have a regular pickup requirement. The specified pickup address will be set up by your sales contact. An on-demand pickup contains a maximum of ten packages per order.

One-off pickup: One-off pickups are required pickups with more than ten shipments, with shipments that exceed the dimensions of 120x60x60 cm, or for bulky goods.

Individual pickup service: With the individual pickup service, you can flexibly have individual shipments picked up from any address in Germany and send them to an address of your choice. You can book your individual pickup order 30 days in advance or up to 10 p.m. before the desired date.

5. As a business customer, how can I request a pickup?

To set up the pickup method that suits you, get in touch with your sales contact at DHL Paket. Note that this information is provided by DHL.

The pickup types are commissioned after setup as follows:

  • Regular pickup: set up in consultation with your sales contact at DHL Paket.
  • Pickup on demand: Order in the Post & DHL business customer portal using the pickup function by 10 p.m. for the next working day.
  • One-off pickup: Order in the Post & DHL business customer portal using the pickup function or by telephone (EUR 2.50 per shipment/order number) via the customer service for business customers.
  • Individual pickup: Booking in the Post & DHL business customer portal in the pickup function by 10 p.m. for the next working day.

6. As a Post & DHL business customer, is pickup included in the price?

Yes, apart from the individual pickup, the pickup is included in the listed prices.

7. How are prices calculated for my contract?

Depending on their requirements, for example, the annual shipment volume, every business customer receives a price calculation as part of their contract offer. You can have an offer made to suit your individual requirements and conclude a binding DHL business customer contract - conveniently and quickly directly online.

8. Which documents do I receive for the conclusion of the contract?

  • Contract: If you conclude a personal contract with a DHL sales employee, you will receive your Post & DHL business customer contract in printed form or by email. With a contract concluded online, you will receive this in the form of a confirmation email that contains your individual national and international shipping prices and an overview of the next steps.
  • Access data: The Post & DHL business customer portal will be activated for you upon conclusion of the contract. You will receive the access data by email.
  • SEPA mandate: The SEPA mandates, which have already been filled in with your data, will be presented to you in printed form when you personally conclude a contract with a DHL sales employee. In the case of a contract concluded online, you issue the SEPA mandate in the online contract conclusion process.

9. Where can I get information about the individual DHL Paket products?

At DHL Paket, you will find all the relevant information on products and services that meet your shipping needs under Benefits and services.

10. When will I receive the DHL contract documents?

All documents are usually sent to you within the first 24 hours on weekdays after the conclusion of the contract when you conclude an online contract. If you conclude a contract with DHL Sales, you will receive all printed documents on the day the contract is concluded. You will usually receive the access data for the Post & DHL business customer portal by email after three days.

11. Am I ready to ship once I have received my access data for the Post & DHL business customer portal?

Yes, as soon as you have received your access data you are ready to send.

12. Do I have to change something on my Amazon API?

No, all you have to do is link your DHL account to Seller Central. If you are already using “Buy Shipping”, an update will be made available to you. If you are not yet using an existing API, you can discuss this with the respective integrator.

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