Sell on Amazon Sign In
This article applies to selling in: Germany

FBA inventory reimbursement policy: Removals claims

This page applies to eligible items lost or damaged by Amazon or a carrier used by Amazon while removing your inventory from a fulfillment center to your returns shipping address. The item must not have been returned to you because you violated a program policy or other terms and conditions that apply to your use of any Amazon selling service. The damage or loss must have occurred after the item left an Amazon facility.

The process to a file a claim varies by where in the fulfillment process your item is lost or damaged:

Disputing Amazon grading post customer return

If you disagree with Amazon's grading of items returned by customers as customer damaged or defective, you can file your claim according to the “Submit your claim” section below. In order to file a claim, the disputed item must have been physically returned to you by means of a removal order. The item must not have been returned to you because you violated a program policy or other terms and conditions that apply to your use of any Amazon selling service.

Claim window

For items lost in transit to your returns shipping address, you must submit your claim no sooner than 14 days from the last confirmed movement of your removal shipment. For items damaged in transit, you may submit your claim as soon as you receive the items. All claims for items lost or damaged in transit must be filed within 18 months of the date the item was removed from the Amazon fulfillment network. For grading disputes, all claims must be filed within 30 days of delivery of the removal order to the return address.

Before you submit a claim

Submit your claim

After reviewing and reconciling the reports above, if you still believe a lost or damaged item is eligible for a reimbursement, you can file a claim.

When filing a claim for lost units, you must provide the following information and documents:

  • Amazon removal order ID
  • Shipment ID and active tracking ID or proof of delivery, which the carrier can confirm from the packing slip
  • ASINs/FNSKUs and quantities affected
  • LPN number if available
  • Images of the affected units
  • Images of the affected units' product packaging
  • Images of the shipping box
  • Explanation as to why you disagree with Amazon's grading of the disputed item (Amazon grading disputes only)

Enter the removal order ID in the following tool to check your eligibility and file a claim. We may ask you to provide additional information.

Sign in to use the tool and get personalized help (desktop browser required). Sign In


Reach hundreds of millions of customers

Start selling on Amazon


© 1999-2021, Amazon.com, Inc. or its affiliates