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This article applies to selling in: Germany

Tracking FAQ

Mandatory input of carrier name for all shipments, and of tracking ID when using tracked ship method

From April 19, 2021, we require you to provide the carrier name for all orders during the Ship Confirm process of seller-fulfilled orders. In addition, we require you to provide the tracking ID for all orders shipped with a tracked ship method during the Ship Confirm process of seller-fulfilled orders. Without this information, you will not be able to ship confirm your order. Amazon will automatically cancel orders if seven days have passed since the expected shipping availability date and you have not yet shipped and confirmed the shipment (find more details here). Delay in ship confirming orders may lead to increase in Late Shipment Rate (LSR) which may lead to account suspension (find more details here).

Frequently Asked Questions:

1. How do I ensure I input carrier name and delivery service/ship-method?

In order to share the carrier name and delivery service with us, please follow the below steps:

a. When using Seller Central, select the carrier name from the drop down list, and then, use the drop down list to select your delivery service. If your preferred carrier name and/or delivery service are not listed, please use ‘Other’ and enter the carrier name or delivery service used.

b. When using bulk feed, please enter the ‘carrier code’ and ‘ship-method’ against each line item. If you mention ‘Other’ in the ‘carrier code’ field, please provide an input for the ‘carrier name’ field. Please, ensure that the 'carrier code' you provide matches the list of carriers available in the Seller Central drop down. The ship method name does not need to match exactly the ones mentioned in below table (see FAQ 7). These are just the most commonly used delivery services. A detailed instruction on how to use bulk feed can be found here.

c. When using integrators, please configure your integrators to provide us with the carrier and delivery service details. If you have not already configured your integrator to provide these fields, we recommend you reach out to your integrator to understand how to share carrier name and delivery service while confirming orders. Please ensure that the 'carrier code' you provide matches the list of carriers available in the Seller Central drop down. The ship method name does not need to match exactly with the ones mentioned in the below table (see FAQ 7). These are just the most commonly used delivery services. If you are an integrator and want to learn about how to provide this information, see the Shipment Request Details page.

d. When using Buy Shipping, there is no action required. We automatically collect data on carrier and ship method used through this system.

Note: Follow the best practices listed in the Valid Tracking Rate (VTR) Help page to successfully upload tracking information.

2. Why is this important?

With the carrier name, delivery service/ship-method and the tracking ID you provide, we can pass any scan events made available by the carrier on to the customer, enabling the customer to easily track the shipment.

3. What do I enter if my carrier is not listed in Seller Central?

When you ship an order and do not see your carrier listed in the drop-down menu, please select “Other” and identify your carrier in the text fields. We will add more carriers over time.

4. I do not use a carrier for my Digital products, what do I input as carrier and delivery service?

While ship confirming your Digital products, please select Digital Delivery from the Carrier drop-down menu in the Confirm shipment page.

5. How do I edit a tracking number?

You can edit order tracking information up until the order is delivered. To edit the details:

  • In Seller Central, select Orders, then click Manage Orders.
  • Click Advanced Search, enter the Order ID, then click Search.
  • Once you find the correct order, click Edit shipment and provide the revised tracking number. Allow 72 hours for the report and metrics to reflect the changes.

6. What should I do if my carrier does not provide a tracking number/ID?

You do not have to provide us tracking number for orders shipped as untracked letters or shipped through untracked ship methods.

7. What is a delivery service?

A delivery service, also known as Ship Method, is the product or service you purchase from your carrier. Below are few examples of commonly used carrier and delivery service/ship-method combinations.

Carrier Name Delivery Service
4PX 4PX-Global Express
4PX 4PX-PostLink priority Registered Mail-Li
4PX 4PX-PostLink Standard Registered Mail-Li
4PX 4PX-PostLink Standard2 Registered Mail-Li
4PX 4PX-PostLink Economy Registered Mail-Li
4PX 4PX-PostLink Economy SRM Registered Mail-Li
4PX 4PX-PostLink Standard Ordinary Mail-Li
4PX 4PX-PostLink Standard large letter Ordinary Mail-Li
4PX 4PX-PostLink Economy large letter Ordinary Mail-Li
4PX 4PX-PostLink priority Registered Mail-NOLi
4PX 4PX-PostLink Standard Registered Mail-NOLi
4PX 4PX-PostLink Economy Registered Mail-NOLi
4PX 4PX-PostLink Economy2 Ordinary Mail-Li
4PX 4PX-PostLink Economy2 Registered Mail-Li
AT POST Paket Oesterreich
AT POST Premium Select Oesterreich
AT POST Paket Premium Oesterreich
AT POST Kleinpaket Oesterreich
AT POST Premium Light Oesterreich
AT POST Next Day Fresh
AT POST Inland Weinpaket Prepaid
AT POST Paket Light Int. boxable
AT POST Paket Light Int. Non boxable
AT POST Paket (Plus) International
AT POST Post Express
AT POST Post Express International
AT POST Paket Premium International
AT POST Combi-Freight Oesterreich
AT POST Combi-Freight International
AT POST Easy Return Solution
AT POST Paket Oesterreich
AT POST Paket International
AT POST Paketmarke (Standard)
AT POST Express Paketmarke
AT POST Post Express
AT POST Post Express International
AT POST Brief S
AT POST Brief S Einschreiben
AT POST Brief M
AT POST Brief M Einschreiben
AT POST Paeckchen S
AT POST Paeckchen M
AT POST Paeckchen S mit Sendungsverfolgung
AT POST Paeckchen M mit Sendungsverfolgung
AT POST Brief International
AT POST Brief International Einschreiben
AT POST Brief International Plus
AT POST Brief International Plus Einschrieben
China Post China Post e-Courier Packet
China Post E courier
China Post EMS
China Post E-packet
China Post Airmail Registered
China Post Airmail
Deutsche Post Warenpost
Deutsche Post Warenpost International
Deutsche Post Standardbrief
Deutsche Post Kompaktbrief
Deutsche Post Grossbrief
Deutsche Post Maxibrief
Deutsche Post Standardbrief Einschreiben
Deutsche Post Kompaktbrief Einschreiben
Deutsche Post Grossbrief Einschreiben
Deutsche Post Maxibrief Einschreiben
Deutsche Post Standardbrief International
Deutsche Post Kompaktbrief International
Deutsche Post Grossbrief International
Deutsche Post Maxibrief International
Deutsche Post Standardbrief Einschreiben International
Deutsche Post Kompaktbrief Einschreiben International
Deutsche Post Grossbrief Einschreiben International
Deutsche Post Maxibrief Einschreiben International
Deutsche Post Bucher-/Warensendung
Deutsche Post Standardbrief Prio
Deutsche Post Kompaktbrief Prio
Deutsche Post Grossbrief Prio
Deutsche Post Maxibrief Prio
Deutsche Post Paeckchen
DHL Paket
DHL Prio
DHL EuroPaket
DHL Paket International
DHL Express
DHL Warenpost
DHL eCommerce Parcel International Direct-Semi
DHL eCommerce Parcel International Direct-Standard
DHL eCommerce Parcel International Direct-Expedited
DHL eCommerce Packet International Economy
DHL eCommerce Packet International Standard
DHL eCommerce Packet Plus International
DHL eCommerce PKW-Parcel International Direct-Semi
DHL eCommerce PLT-Parcel International Direct-Standard
DHL eCommerce PLE-Parcel International Direct-Expedited
DHL eCommerce PKG-Packet International Economy
DHL eCommerce PKD-Packet International Standard
DHL eCommerce PPS-Packet Plus International
DPD Classic
DPD Prio
DPD Express
GLS BusinessParcel
GLS BusinessSmallParcel
GLS EuroBusinessParcel
GLS EuroBusinessSmallParcel
GLS ExpressParcel
GLS EuroExpressParcel
GLS GlobalExpressParcel
Hermes Eilservice
Hermes Standard
Hermes Paeckchen
Hermes S-Paket
Hermes M-Paket
Hermes L-Paket
Hermes XL-Paket
Hermes XXL-Paket
JCEX Jia-Packet
JCEX EUB
JCEX Europe-DHL
JCEX Europe-DPD
JCEX Europe-UPS
JCEX UPS Worldwide Saver
JCEX UPS Worldwide Expedited
JCEX Fedex IE
JCEX Fedex IP
JCEX TNT
JCEX JP International Express
JCEX CA International Express
JCEX US International Express
Royal Mail Royal Mail 2nd Class
Royal Mail Royal Mail Special Delivery Guaranteed
Royal Mail Royal Mail Tracked 24
Royal Mail Royal Mail Tracked 48
Self Delivery Self Delivery
Seur SEUR 24
SF Express E-Commerce Ordinary Parcel-Standard
SF Express E-Commerce Registered Parcel-Standard
SF Express E-Commerce Ordinary Parcel-Economy
SF Express E-Commerce Registered Parcel-Economy
SF Express E-Commerce Ordinary Parcel-Special Line
SF Express E-Commerce Registered Parcel-Special Line
SF Express E-Commerce Express Standard
SF Express E-Commerce Express Priority
SF Express E-Commerce Express CD
SF Express E-Commerce Registered Parcel-LA
SF Express E-Commerce Registered Parcel-LU Post
SF Express E-Commerce Ordinary Parcel-BPost
SF Express Standard Express
SF Express Economy Express
SFC SFC Global Line-no battery
SFC SFC Global Line-with battery
UPS Standard
UPS Express Saver
WanB Express WANB EXPRESS
WanB Express WANB Smart Track
WanB Express WANB Semi Track
WanB Express WANB Post Smart
WanB Express WANB Post Economy
Yanwen AIR ECONOMY MAIL
Yanwen AIR REGISTERED MAIL
Yanwen Direct Line Packet
Yanwen Direct Line Express
YDH YDH Express Service
YDH YDH Standard Service
YDH YDH Economy Service
Yun Express YunExpress Global Direct line (standard)-Tracked
Yun Express YunExpress Global Direct line with Battery-Tracked
Yun Express YunExpress Global Direct line non Battery-Tracked
Yun Express YunExpress Global line (standard)-Untracked
Yun Express YunExpress Global Direct line-battery-Untracked
Yun Express YunExpress Global Direct line-no battery-Untracked
Yun Express YunExpress JP Direct Line
Yun Express YunExpress DE SRM Direct Line
Yun Express YunExpress ME Direct Line
Yun Express YunExpress ME Direct Line-DDP

What are the benefits of adding tracking numbers?

Providing valid tracking numbers with all your shipments has a number of benefits:

  • Fewer buyer contacts: Providing tracking numbers can help reduce the amount of time you spend answering shipping-related questions.
  • Decreased order defects: The Order Defect Rate for untracked shipments is 1.7 times greater than the rate for tracked shipments.
  • Protection from A-to-z Guarantee claims: Without tracking, you will automatically lose any "Order not received" A-to-z Guarantee claims. Tracking helps you represent yourself against these claims and may prevent loss.
  • Improved seller feedback ratings: Buyers tell us that being able to track their packages is one of the main reasons to leave positive feedback.
  • Reduced lost shipment costs: Tracking can significantly reduce the costs associated with a lost shipment. If a package is lost in transit, you can use tracking to find out where it was lost and then determine responsibility.
  • Improved conversion: When you use tracking on 98% of your shipments and your on-time delivery rate is 97%, you become eligible to reduce handling and transit promise times. This is proven to increase conversion and revenue.

Which carriers provide tracking information to Amazon?

Carriers that are integrated with Amazon are shown in the drop-down menu in Confirm shipment page. Some correct carrier names are (case-sensitivity applies):

For Domestic shipments: Deutsche Post, DHL, DHL, DPD, DSV, GLS, Hermes, Kuehne+Nagel, RIECK, TNT, UPS. For China out shipments: 4PX ,China Post ,DHL eCommerce ,JCEX ,SFC ,SF Express ,Yanwen ,Yun Express ,WanbExpress ,Chukou1 ,Fedex ,UPS ,TNT ,DHL

.

Note: Sellers are encouraged to use the above-mentioned carriers for shipping parcels as these carriers provide real-time parcel status to Amazon. This helps reduce buyer contacts and improve seller feedback ratings in addition to other benefits mentioned above.

What is the carrier name to be entered when updating the tracking ID?

If you are using Seller Central, locate the order in Manage Orders and click Confirm shipment. On the Shipping Details page, select the carrier name from the drop-down menu. If the carrier name of your choice is unavailable, select Other and enter the carrier name as defined on the carrier website.

If you are uploading the tracking details, make sure the carrier name matches what is provided in the drop-down menu as described above.

I want to check that the tracking information I entered matches my carrier's format for tracking IDs. What are some of the tracking ID formats used by carriers?

Carrier Tracking ID format
DHL/DHL Global Mail

Length: 10 to 20 characters

Parcel shipments: The shipment number can be 12-digit numerical, 16-digit alphanumeric or 20-digit alphanumeric code

Express shipments:

  • National express shipments have a 20-digit shipment number, known as a license plate
  • International express shipments have a 10-digit shipment number, also known as an air waybill (AWB)
  • The Express Valuepack has a 13-digit shipment number that starts with a W and ends with DE (Example: W 123 456 7890 DE)

DHL Global Mail/DHL eCommerce: 20-digit alphanumeric code (Example: GM605116611000050048)

UPS

Length: 18 characters

Example: 1ZYC677458700Y1234

Hermes

Length: 14 to 20 characters

Example: 25367564567834

DPD

Length: 10 to 18 characters

Example: 09446130491258

China Post

Length: 11 to 13 characters

Example: LX035232019CN

Yun Express

Length: 18 characters

Example: YT3674563847658935

4PX

Length: 11 to 20 characters

Example: 125374659807

Yanwen

Length:11 to 13 digits

Example: AA368436743DE

TNT

Length: 10 characters

Example: MY67845673

GLS

Length: 8 to 12 characters

Example: 297635647832

SF Express

Length: 12 to 15 characters

Example: 12456784568

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