Valid Tracking Rate (VTR) measures how often you use valid tracking numbers on your orders. Amazon customers depend on tracking numbers to find out where their orders are and when they can expect to receive them. The Valid Tracking Rate (VTR) is a performance metric that reflects those expectations. Below are the requirements for Valid Tracking Rate, starting April 19, 2021:
We require a Valid Tracking Rate (VTR) of 95% or more over a rolling 30-day period measured on all your merchant fulfilled packages shipped from China. We will measure the VTR for merchant fulfilled shipments at a category level and per Amazon store (e.g. Amazon.de). We may suspend Merchant Fulfilled orders in a category in that you do not reach a VTR of 95%. This will not affect the MFN offers in other categories nor your FBA offers. If any of your listings get suspended, you can submit a Plan of Action and apply for reinstatement. If your appeal is approved, your merchant-fulfilled listings in the affected category will be restored.
We currently support tracking information for these CN out carriers - 4PX ,China Post ,DHL Commerce ,JCEX ,SFC ,SF Express ,Yanwen ,Yun Express ,WanbExpress ,Chukou1 ,Fedex ,UPS ,TNT ,DHL.
VTR only applies to seller fulfilled orders.
To calculate this metric, we take the number of packages you ship with a valid tracking number and divide it by the total number of packages you have shipped and confirmed. VTR is expressed as a percentage. For example, if you confirmed shipment for 200 packages, and 190 of those packages had a valid tracking number, your Valid Tracking Rate would be 95% (190 ÷ 200 = .95 or 95%)
We use promised delivery date to determine which orders are included in the performance metric. Your Valid Tracking Rate has a two-week latency period, which allows the data enough time to be statistically relevant.
The following items are not included in the VTR calculation:
Starting 31 March 2021, you can monitor your category level VTR in this dashboard here
Sellers are encouraged to use carriers from the following lists to ship their packages as these carriers provide real-time tracking status to Amazon. This helps reduce buyer contacts and improve seller feedback ratings. The following carriers are integrated with Amazon: AAA Cooper, ABG, Adrexo, Alljoy, AO, Aolde, Aoluk, Arrow, Arrow UK, AT Post, Australia Post, Belgian Post, Bestbuy, BJS, Bluedart, BRT, Celeritas, Centex, China Post, Chronopost, Cititran, CNE Express, City Link Coliposte, Colissimo, Correos, Correos Express, CTT Express, DBSA, Db-Schenker, Delhivery, Deutsche Post, DHL, DHL Ecommerce, DHL Home Delivery, DHL DE, DHL HB, DHL NL, DHL Parcel, DHL US, DPD, DPD DE, DPD FR, DPD UK, DPGM, DSV, Dtdc, DX Freight, Emirates Post, Energo , Energos, Envialia, Estafeta, Estes Express, Fastway, FDXG, Fedex, Fedex Freight, Firstmile, Furdeco, Gati, Gel, GEL Express, Geodis, GLS, GLS ES, GLS IT, Hermes, Hermes Einrichtungs Service, Hermes UK, Hmshb, Home Logistics, ICC, IDS, India Post, Janio, Japan Post, JCEX, JP Express, Katolec, KNA, Kuehne Nagel, La Poste, MRW, Nexive, Ninjavan, Panther, Parcel Force, Pilot Freight, PLTA, Poste Italiane, Q Express, Q Xpress, R+L Carriers, Roadrunner, Royal Mail, RPDA, SAIA, SDA, SEFL, Seino, Seur, SF Express, SFC, Singapore Post, Speedex, Startrack, SWA, Teleflora, Tipsa, TNT, TNT IT, TNT NL, TNT UK, TNTA, Tourline Express, Tuffnells, UPS, UPS Freight, USPS, VIR, Vnlin, Wanbang, Watkins, WINIT, XPO, Yamato, Yanwen, YDH, Yellow Freight, Yodel, Yun Express, Yurtici, 4PX
Please allow 72 hours for the report and metric to reflect any updates.
Before the delivery date, you can edit order tracking information.
Allow 72 hours for the report and metric to reflect the changes.
If the ship method receives at least one scan it will be considered valid for the purpose of measuring VTR.
You can ship confirm orders without tracking ID for untracked ship methods and in case you use carriers that are not integrated in Amazon systems. Tracking IDs are required for all orders shipped with a tracked ship method.
Providing valid tracking numbers can have a number of benefits:
No, you will not be able to ship confirm orders without inputting a shipping service provider name and delivery service. Delay in ship confirming orders can impact your Late Shipment Rate (LSR) which may lead to account suspension (find more details here). Also, Amazon will automatically cancel orders when seven days have passed since the expected shipping availability date if you have not yet shipped and confirmed the shipment (find more details here).
From April 19, 2021, we will review the VTR at the category level (over a 30-day period) on the merchant fulfilled orders shipped domestically through integrated carriers. For example, on March 31, 2021, we will measure VTR for orders that had a promised delivery date between and including February 20,2021 and March 21,2021. For orders on Amazon.de, shipments of a value below €20 (shipping included) are excluded for the VTR calculation if sent through an untracked shipped method. For example, if you ship 100 orders, which 70 have valid tracking IDs and the remainder have a value below €20 each and were shipped with an untracked ship method, your VTR will be 100%.
Shipments valued below €10 in France, €15 in Spain, and €20 in Germany (shipping included) and sent through an untracked shipped method, are excluded from the VTR calculation. To set those different price thresholds, we took into account local specificities including cost of tracked or partially tracked shipped methods by country. There are no thresholds in the United Kingdom and Italy.
Yes, they are included if they are shipped with an integrated carrier. We recommend that you use a tracked shipped method for those shipments to reach the 95% VTR.
For example, if you are a Germany based seller shipping to customers in the EU, you are not required to provide tracking information unless you are using a tracked ship method. When you select your carrier and ship method, you’ll be prompted to provide the tracking ID if the ship method is tracked.
We recommend you use WarenPost or any other fully tracked ship methods that carriers are offering to ensure customers get tracking events.
Please ensure you provide us with a valid tracking ID from Hermes. A valid tracking ID from Hermes is one that is either 14-digits (12345678987654) or 20-digits long and starts with letter 'H' (for example, H1234567899876543219). Do not use the Auftragsnummer that is 11-digits long. If you are not obtaining the tracking IDs from Hermes, we recommend you reach out to the Hermes account manager directly. In case you use an integrator, ensure your integrator provides us with the correct tracking ID as mentioned above.
Please ensure that you have signed the ZUSATZVEREINBARUNG WEITERGABE STATUSDATEN with Österreichische Post to ensure that they are able to pass on the scan events to Amazon. Österreichische Post will not pass us the scan events due to GDPR compliance. For more information on the process, contact your account manager or write to below email addresses:
Please refer to the Tracking FAQ in Seller Central.
Please use shipping service provider name as ‘Other’ and provide us the name of your non-integrated shipping service provider and ship method. Please also provide us with the tracking information if available so that customers can still track their orders through the shipping service provider website. Shipments sent through ‘Other’ shipping service providers will not be considered while calculating VTR performance.
If you use an integrated shipping service provider please ensure that you enter tracking number correctly, and that you confirm the order according to the guidelines. Please refer to our Tracking FAQ Help page here for additional details. If you are unable to ship confirm despite entering a correct tracking number, please use ‘Other’ as shipping service provider code (and provide appropriate shipping service provider and ship method name) to ship confirm the order and contact Selling Partner Support for help.
If you do not provide 95% VTR as required by the policy, all Merchant Fulfilled Network offers in the impacted category may be suspended. This will not affect the MFN offers in other categories or your FBA offers. If any of your listings get suspended, you can submit a Plan of Action and apply for reinstatement. If your appeal is approved, your merchant-fulfilled listings in the affected category will be restored.
You are expected to meet a 95% VTR from April 19, meaning we will review the first 30 days’ delivery performance after April 19, 2021. We will notify you of a missed VTR before any offer suspension. The impacted selection may be suspended in the category level if the 95% in the last 30 days is not met. To reinstate a suspended selection, you will need to submit a plan of action, which will need to be approved.
Please provide the carrier name and ship option. If you are using an untracked ship method, you are not required to provide us a tracking ID when the domestic shipment value including shipping charges is below 20 EUR or the carrier is not integrated in Amazon. You are also not required to provide us a tracking ID when shipping a cross border shipment with an untracked ship method.
Below are some of the carrier and ship method combinations that provide a full track service for CN-out shipments
|Carrier Name||Ship Method Name|
|4PX-PostLink priority Registered Mail-Li|
|4PX-PostLink Standard Registered Mail-Li|
|4PX-PostLink Standard2 Registered Mail-Li|
|4PX-PostLink Economy Registered Mail-Li|
|4PX-PostLink Economy SRM Registered Mail-Li|
|4PX-PostLink priority Registered Mail-NOLi|
|4PX-PostLink Standard Registered Mail-NOLi|
|4PX-PostLink Economy Registered Mail-NOLi|
|4PX-PostLink Economy2 Registered Mail-Li|
|China Post||China Post EMS|
|China Post ePacket|
|China Post Registered Airmail|
|China Post e-Courier Packet|
|China Post e-Courier Priority|
|Chukou1||CK1 Super Line (built-in battery)|
|CK1 Super Line (general cargo)|
|CK1 Standard Line (built-in battery)|
|CK1 Standard Line (general cargo)|
|CK1 Economy Line (built-in battery)|
|CK1 Economy Line (general cargo)|
|CK1 Special Line with Sea Freight Service|
|CK1 Clothing Line|
|CK1 Large Item Line|
|DHL eCommerce||PLG-Parcel International Direct Goods|
|PLT-Parcel International Direct-Standard|
|PPS-Packet Plus International|
|SF Express||E-Commerce Registered Parcel-Standard|
|E-Commerce Registered Parcel-Economy|
|E-Commerce Registered Parcel-Special Line|
|E-Commerce Express Standard|
|E-Commerce Express Priority|
|E-Commerce Express CD|
|E-Commerce Registered Parcel-LA|
|E-Commerce Registered Parcel-LU Post|
|SFC||SFC Global Line-no battery|
|SFC Global Line-with battery|
|WANB EXPRESS||WANB EXPRESS|
|WANB Smart Track|
|WANB Post - Smart|
|Yanwen||Yanwen Direct Line Express General|
|Yanwen Direct Line Express Special|
|Yanwen Air Track Packet General|
|Yanwen Air Track Packet Special|
|Yanwen Air Register Mail General|
|Yanwen Air Register Mail Special|
|Yun Express||YunExpress Global Direct line (standard )-Tracked|
|YunExpress Global Direct line with Battery-Tracked|
|YunExpress Global Direct line non Battery-Tracked|
|YunExpress JP Direct Line|
|YunExpress DE SRM Direct Line|
|YunExpress ME Direct Line|
|YunExpress ME Direct Line-DDP|
|UPS Worldwide Saver|
|UPS Worldwide Expedited|
|JP International Express|
|US International Express|
Please refer Valid Tracking Rate FAQ Help page for more information.
Please refer to the Tracking FAQ Help page for more information about tracking numbers and tracking IDs.