No matter if you fulfill products through our fulfilment center or if you fulfill them yourself, you must adhere to Amazon’s published return policy, under the Amazon Services Europe Business Solutions Agreement. Sellers are required to issue a full refund of the item, original shipping costs, and the return costs on claims related to:
For more information about this policy, see Amazon.de return policies.
If you are using the program ''Fulfillment by Amazon'' the return information on your Amazon seller information and policies page already contains the information that buyers may return products to you in accordance with the applicable return policies.
In case you are fulfilling the products yourself, you have to make your customers aware of the validity of certain return policies. You can do so by adding the following section to your individual returns policy, after your withdrawal notice where applicable (view this page in German to see the German-language text, please note this is a non-binding text proposal):
In addition to your statutory rights, we provide you with the following voluntary returns guarantee:
Products sold by us can be returned within 30 days of receipt of the products to us if none of the exceptions apply, and only if the products are complete and are in the same condition as upon receiving. Products for which you do not have a right of withdrawal can also not be returned under the returns guarantee. Additional information can be found here. The products are to be returned to [Seller return address].
If you return products according to this voluntary returns guarantee, we will refund to you the purchase price already paid by you. For returns of clothing, shoes and handbags, we also refund the costs of delivery and return. For returned products with a product price above EUR40 which you return to us within 14 days after receiving, we will also refund the costs of return but not the delivery costs of your initial purchase. In any case the transport risk for the return is borne by you. This returns guarantee does not affect your statutory rights and therefore does not affect your right of withdrawal.
Details on returning and examples can be found here.
In addition, buyers may contact you for information about any more favorable policies that may apply.