You can cancel any unshipped order from your Manage orders page. After you cancel an order, Amazon will send an order cancellation email to the buyer.
You can also cancel multiple orders using one of the following techniques:
If you cancel an order, you will need to select one of the following reason codes, which will be provided to the buyer to explain why their order has been cancelled.
|No Inventory||Use if you are out of stock for the ordered product(s) and you are unable to fulfill the order by the required delivery date.|
|Buyer Cancelled||Use if the buyer has contacted you and requested that you cancel the order.|
|General Adjustment||Use for all other general cancellation reasons.|
|Pricing Error||Use if the order resulted from an incorrectly priced product.|
|Shipping Address Undeliverable||Use if the order was returned to you because the package was sent to an undeliverable address.|
|Customer Exchange||Use if the buyer has contacted you and requested an exchange for the product(s).|
Occasionally, you may need to cancel part of an order with multiple items and refund the items that are cancelled. If you manage your orders using inventory files, you can upload an Order Adjustment Feed.
To cancel or refund part of a multi-item order, follow these steps: