Regardless of the shipping speed selected by the customer, Prime orders must be dispatched on the same day the order is received, as long as the customer places the order before the cut-off time (1:00 p.m. on the website, 2:00 p.m. on your system). Orders received after this time will give a "must-ship-by" date of the following business day. For instance: a Prime order placed at 10:30 a.m. on a Tuesday needs to be shipped on the same day; however, if it was placed at 4:00 p.m., it would need to be shipped by the following business day. Click here to have more details on the program terms.
One-day shipping ordered on (before cut-off) | Delivery day to the buyer |
---|---|
Monday | Tuesday |
Tuesday | Wednesday |
Wednesday | Thursday |
Thursday | Friday |
Friday | Saturday |
Saturday | The next Tuesday |
Sunday | The next Tuesday |
If you have linked your Royal Mail Business Account with Buy Shipping and would like to file a claim, refer to this link. If you use the Royal Mail Drop Off services, you can use this link.
For more information on filing a claim to DPD, go to carrier operational issues.
You have two options:
Yes, this is a part of program requirements. All sellers on the German store must offer Prime not only to Germany but also to Austria and off-mainland Germany. If you are enrolled in Regional Prime, you can exclude Austria from your Prime regions.
Go to your Shipping Settings, and select your Prime template from the templates on the left hand side.
There are three ways to assign ASINs to the Prime template. The first uses the Amazon Selling Coach tool which pre-populates a recommended selection for Seller Fulfilled Prime. The second allows you to assign your ASINs one at a time manually via the Manage Inventory section of Seller Central. The third way allows you to assign ASINs in bulk by file. Click here to have more details on how to assign SKUs to the Prime template.
Sellers can enroll "Light Quantity (LQ) Hazmat" products in the program. However, they require special labeling. Also, Hazmat products will not get pre-paid return labels unlike other products and sellers are responsible for providing Hazmat return labels to customers, should they want to return the product.
No, you can choose which ASINs to add to the program. Adding an ASIN to Seller Fulfilled Prime is achieved by assigning the Prime Shipping Template to the ASIN.
Yes, you can be enrolled in FBA and Seller Fulfilled Prime simultaneously. However, we recommend assigning one ASIN to one program.
Yes, you can be enrolled in MFN and Seller Fulfilled Prime simultaneously. However, we recommend assigning one ASIN to one program.
To protect the Prime promise, we withhold the Prime badge from appearing on the detail page until the seller has successfully demonstrated the ability to meet Prime requirements by passing through the trial period.
Sellers can print shipping labels through MSS (Buy Delivery Services) in Seller Central.
Yes, sellers have to purchase shipping labels through ‘Buy Delivery Services’ for all Prime orders irrespective of the delivery speed.
Yes, if the order is on a Seller Fulfilled Prime ASIN, then sellers need to purchase Prime shipping labels for ALL customers, even non-Prime customers.
Yes, sellers can charge for Standard delivery speed. For premium delivery (One-day and Two-day), sellers can also charge shipping cost to non-Prime customers. This setting can be made in prime shipping template.
Orders can be split in more than one package. However, every package should have a separate shipping label.
Such ASINs should not be enrolled in the program right now.
Sellers can go to Reports > Payments > Transaction view > Filter view (delivery labels purchased through Amazon) > Run the report.
Please ship the package with your own shipping carrier. Then go to Orders and click Confirm dispatch.
The new Shipping Settings provides you with features to help you expand your shipping options.
New capabilities:
Update to your existing Shipping Settings:
Non-conveyable parcels require additional handling and therefore surcharges apply. To identify surcharges early, we recommend that you check the monthly invoices provided by your carrier with the amount charged for shipping labels in Seller Central. You can check this in Seller Central via Reports > Payments > Transaction view > Transaction type “Delivery labels purchased through Amazon“ > Update.
Buying incorrect shipping labels or shipping non-conveyable parcels can lead to delays in carrier operations and cause a negative customer experience. Delays in carrier operations can affect your On-time Shipment rate. If your On-time Shipment rate metric falls below the required levels, your enrollment in the program may be revoked and the Prime badge may be disabled on your offers.
Oversize parcels require additional handling and therefore surcharges apply. To identify surcharges early, we recommend that you check the monthly invoices provided by your carrier with the amount charged for shipping labels in Seller Central. You can check this in Seller Central via Reports > Payments > Transaction view > Transaction type “Delivery labels purchased through Amazon“ > Update.
Buying incorrect shipping labels or shipping oversize parcels can lead to delays in carrier operations and cause a negative customer experience. Delays in carrier operations can affect your On-time Shipment rate. If your On-time Shipment rate metric falls below the required levels, your enrollment in the program may be revoked and the Prime badge may be disabled on your offers.
You must buy the correct shipping labels based on actual package dimensions. Carriers generally measure every parcel during the shipping process in their depot via a laser scan. If the measured package dimension exceeds the size you indicated in Seller Central (for example, you buy a DPD “S” label but the parcel has DPD “L” dimensions), you will be charged for the difference. The carrier will always charge and invoice the actual shipping size and Amazon will charge any differences to your selling account. For more information, go to DPD service overview and Hermes service overview.
To select DPD’s correct package size (XS – XL), calculate “shortest side + longest side”. Hermes package sizes are measured in liter. To calculate liters, use this formula: height x length x width / 1000 = liters. Always measure package size and not the size of the item to calculate parcel sizes. We only accept the package size in centimeters. You can add the package size of shipping labels bought in Seller Central through the following path Orders > Manage Orders > Unshipped > filter for shipping service Prime > Buy shipping > Packaging and Weight > Change parcel dimensions.
Buying incorrect shipping labels or shipping non-conveyable or oversize parcels can lead to delays in carrier operations and cause a negative customer experience. Delays in carrier operations can affect your On-time Shipment rate. If your On-time Shipment rate metric falls below the required levels, your enrollment in the program may be revoked and the Prime badge may be disabled on your offers.