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This article applies to selling in: Germany

Return Reason codes for Prepaid Returns

After you receive the returned package, the seller can deduct the cost of the return label from the refund issued to the customer if the following conditions are met:

  1. If the customer has created the return within 14 days of purchase of product and the price of the item is greater than EUR 40, then the return is free, irrespective of the return reason.
  2. For other cases,
    1. If the return reason is "seller-responsible", then the return is free. Label cost cannot be deducted.
    2. If the return reason is "buyer-responsible", then the label cost can be deducted.
Sl. No. Return Reason Responsibility
1 Accidental order Buyer
2 Better price available Buyer
3 The shipping box or envelope isn’t damaged, but the item is damaged Seller
4 Missed estimated delivery date Seller
5 Missing parts or accessories Seller
6 The shipping box or envelope and item are both damaged Seller
7 Wrong item sent Seller
8 Defective or does not work properly Seller
9 Arrived in addition to what was ordered Seller
10 No longer needed or wanted Buyer
11 Unauthorized purchase Seller
12 Description on the website was not accurate Seller
13 Damaged during delivery Seller
14 Performance or quality not adequate Buyer
15 Incompatible or not useful for intended purpose Buyer
16 Damaged due to inappropriate packaging Seller
17 Part not compatible with the existing system Buyer
18 Excessive installation or did not install Buyer

In most circumstances, customers will use the return shipping method provided by Amazon. However, as an exception, some customers may need to use a different return shipping service. Amazon Customer Service has full rights to refund the customer, the price of the label. As a requirement of this program, sellers must accept such charges. Such label charges are not reimbursable.

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