After you receive the returned package, the seller can deduct the cost of the return label from the refund issued to the customer if the following conditions are met:
Sl. No. | Return Reason | Responsibility |
---|---|---|
1 | Accidental order | Buyer |
2 | Better price available | Buyer |
3 | The shipping box or envelope isn’t damaged, but the item is damaged | Seller |
4 | Missed estimated delivery date | Seller |
5 | Missing parts or accessories | Seller |
6 | The shipping box or envelope and item are both damaged | Seller |
7 | Wrong item sent | Seller |
8 | Defective or does not work properly | Seller |
9 | Arrived in addition to what was ordered | Seller |
10 | No longer needed or wanted | Buyer |
11 | Unauthorized purchase | Seller |
12 | Description on the website was not accurate | Seller |
13 | Damaged during delivery | Seller |
14 | Performance or quality not adequate | Buyer |
15 | Incompatible or not useful for intended purpose | Buyer |
16 | Damaged due to inappropriate packaging | Seller |
17 | Part not compatible with the existing system | Buyer |
18 | Excessive installation or did not install | Buyer |
In most circumstances, customers will use the return shipping method provided by Amazon. However, as an exception, some customers may need to use a different return shipping service. Amazon Customer Service has full rights to refund the customer, the price of the label. As a requirement of this program, sellers must accept such charges. Such label charges are not reimbursable.