Return Reason codes for Prepaid Returns

After you receive the returned package, the seller can deduct the cost of the return label from the refund issued to the customer if the following conditions are met:

If the customer has created the return within 14 days of purchase of product and the price of the item is greater than EUR 40, then the return is free, irrespective of the return reason.
For other cases,
1. If the return reason is "seller-responsible", then the return is free. Label cost cannot be deducted.
2. If the return reason is "buyer-responsible", then the label cost can be deducted.

Sl. No.	Return Reason	Responsibility
1	Accidental order	Buyer
2	Better price available	Buyer
3	The shipping box or envelope isn’t damaged, but the item is damaged	Seller
4	Missed estimated delivery date	Seller
5	Missing parts or accessories	Seller
6	The shipping box or envelope and item are both damaged	Seller
7	Wrong item sent	Seller
8	Defective or does not work properly	Seller
9	Arrived in addition to what was ordered	Seller
10	No longer needed or wanted	Buyer
11	Unauthorized purchase	Seller
12	Description on the website was not accurate	Seller
13	Damaged during delivery	Seller
14	Performance or quality not adequate	Buyer
15	Incompatible or not useful for intended purpose	Buyer
16	Damaged due to inappropriate packaging	Seller
17	Part not compatible with the existing system	Buyer
18	Excessive installation or did not install	Buyer

In most circumstances, customers will use the return shipping method provided by Amazon. However, as an exception, some customers may need to use a different return shipping service. Amazon Customer Service has full rights to refund the customer, the price of the label. As a requirement of this program, sellers must accept such charges. Such label charges are not reimbursable.

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