Sell on Amazon Sign In
This article applies to selling in: Germany

Seller Fulfilled Prime defects report

Seller Fulfilled Prime defects report identifies the Seller Fulfilled Prime orders that missed any of the fulfillment performance requirements for Seller Fulfilled Prime. To download a new report or one of your past reports, visit Seller Central, and click the link listed in the Seller Fulfilled Prime performance section. The report will take some time to prepare. Once it’s ready, a notification to download will pop up.

The Seller Fulfilled Prime defects report will include:

Order date

The date and exact time when you received the order.

Order ID

The unique ID of the order.

"Ship from" postcode

The postcode from which you shipped the order. This will help you differentiate between different warehouses, if you have more than one.

“Ship to” postcode

The postcode of the customer address.

Promised ship date

The date you must ship the order.

Actual ship date

The date and time you confirmed shipment of the order.

Note: Shipping confirmation happens automatically once the ship label is purchased from Buy Shipping Services.

Carrier first scan

The date and time when the carrier scanned the package for the first time.

Promised delivery date

The date on which the customer was promised delivery.

Actual delivery date

The date and time of the first delivery attempt the carrier made.

Note: Amazon considers the order to be delivered on time if the first delivery attempt was made before or on the promised delivery date.

Ship option

The ship option that the customer selected on checkout.

Carrier name

The name of the carrier you selected to ship the order.

Ship method

The carrier’s ship method you selected to deliver the order.

Tracking ID

The tracking ID of the shipment as provided by the carrier.

Order canceled by seller?

This column indicates whether or not the order was canceled by the seller. The values in this column will be Yes, if the order was canceled by the seller, and No, if otherwise.

Buy Shipping Services?

This column indicates whether the shipping label was bought from Buy Shipping Services. The values in this column will be Yes, if the shipping label was bought from Buy Shipping Services, and No, if otherwise.

Shipped on time?

This column indicates whether the package was shipped on or before the promised shipped date. The values in this column will be Yes, if the package was shipped on or before the promised shipped date, and No, if otherwise.

Note: Seller Fulfilled Prime packages are considered shipped when the carrier scans the package for the first time, and not when you confirm shipment. When calculating this metric, we take into consideration that carriers might first scan the packages several hours after they are picked up.

If the package was shipped late but delivered on time, it will not be counted as a late shipment. To maintain the performance requirement for the On-Time Shipment Rate, make sure to use a shipping method that will deliver your late packages by the delivery date promised to the customer.

Sign in to use the tool and get personalized help (desktop browser required). Sign In


Reach hundreds of millions of customers

Start selling on Amazon


© 1999-2021, Amazon.com, Inc. or its affiliates