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This article applies to selling in: Germany


The Reimbursements report provides itemized details for all reimbursements, including those requested by you and those that are generated automatically.

Reimbursements also appear in the Payments report. To locate a reimbursement, click Transaction view and then search for Balance Adjustment in the Product Details column. Reimbursements appear in your account up to 45 days after the reimbursement is approved.

For the reimbursements that you requested, click the case ID in the report to view the details. For reimbursements associated with a customer refund, click the Amazon order ID in the report to view the details.

Note: Unit-level detail is not available when more than one unit is associated with a customer refund.

Reimbursements can take up to five days to appear in the report after they have been approved. When more than one reimbursement is processed on the same day for the same issue, they may be combined into a single transaction amount.

Field Definitions

Online Header Download Header Description
Date approval-date The date the reimbursement was approved.
Reimbursement ID reimbursement-id Unique identifier for a reimbursement. Each reimbursement may include multiple line items.
Case ID case-id Unique ID assigned to the case when the reimbursement is requested by the Seller.
Amazon Order ID amazon-order-id Unique ID assigned to the order. This field is empty if it is not applicable.
Reason reason Reason for the reimbursement, for example "Damaged: Warehouse."
Merchant SKU Sku SKUs (Stock Keeping Units) are unique blocks of letters or numbers that identify your products. SKUs can be assigned by the seller.
FNSKU fnsku Unique ID assigned by Amazon to products stored in and fulfilled from Amazon fulfillment centers.
ASIN asin ASINs (Amazon Standard Identification Numbers) are unique blocks of ten letters or numbers assigned by Amazon to identify products in the Amazon product catalog. You can find the ASIN on the product detail page.
Title product-name The name of your product.
Condition condition The condition of your item, for example, "New."
Quantity quantity Number of units reimbursed for this line item.
[Does not appear in the online version] currency-unit Local currency for this market.
Amount Per Unit amount-per-unit Reimbursement amount for a single unit for this line item.
Quantity Reimbursed [Cash] quantity-reimbursed-cash Number of units reimbursed in the form of cash.
Amount Total amount-total Total cash reimbursement for all units for this line item.
Quantity Reimbursed [Inventory] quantity-reimbursed-inventory Number of units reimbursed in the form of inventory.
Quantity Reimbursed [Total] quantity-reimbursed-total Total units reimbursed with either cash or inventory (Quantity Reimbursed [Cash] + Quantity Reimbursed [Inventory]).

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