Assigning the correct condition to each product you list on Amazon is the first step toward providing a great customer experience. It is important to make a careful assessment of your product before specifying its condition.
For information about selecting a condition for your product, see Selecting Conditions.
The following guidelines apply to all product categories unless otherwise indicated in the Category-Specific Condition Guidelines:
Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.
Use only if noted in the Category-Specific Condition Guidelines.
A product that has been inspected and graded by a qualified manufacturer or a specialized third-party refurbisher to like-new working condition with no visible cosmetic imperfections when held 12 inches away.
The item is backed by an additional 1-year limited warranty provided by the supplier, in addition to buyer’s statutory rights.
The products may be packaged in a generic box and come with relevant accessories as expected for a new product, with exceptions, if any, mentioned on the product detail page. Certified Refurbished items are sometimes referred to as Pre-Owned or Open-Box products.
An apparently untouched item in perfect condition. Original protective wrapping may be missing, but the original packaging is intact and pristine. There are absolutely no signs of wear on the item or its packaging. Instructions are included. Item is suitable for presenting as a gift.
A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly.
Use only if noted in the Category-Specific Condition Guidelines. The item shows wear from consistent use, but it remains in good condition and works perfectly. It may be marked, have identifying markings on it, or show other signs of previous use.
Use only if noted in the Category-Specific Condition Guidelines. The item is fairly worn but continues to work perfectly. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use.
Items in any of the following conditions are unacceptable for listing on Amazon:
For more information about prohibited products, see Restricted Products.
Only full retail versions of software may be sold on Amazon. See Software & Computer Games section below for the list of software products that are prohibited for sale on Amazon.
The following category-specific condition guidelines should be used as indicated in addition to or in place of the general condition guidelines.
In addition to the general condition guidelines, apply the following guidelines to new and used books:
A brand-new, unused, unopened PC or video game in perfect condition in its original packaging and with all original packaging materials included.
Used PC and video games
Music that is in any way unplayable or recorded, recordings not manufactured by the copyright holder, including recopied media in any form. Promotional media is prohibited for sale through Amazon.com.tr Marketplace. Any missing components must be explicitly stated in the description.
Make sure you describe your CDs, MCs, and records accurately. An accurate product description increases buyer satisfaction. Should an item have an obvious cosmetic flaw, sellers are strongly encouraged to make a note in the comments field. The presence of remainder marks or cut-outs should always be noted in comments. Recopied media is not permitted. CDs with surface scratches may be listed as Good or Acceptable, subject to the above guidelines, as long as the quality of the playback is not affected.
Must be signed, unavailable in stores or otherwise unique--you will have an opportunity to say why your copy is collectible. We suggest you list collectible items at a higher price than the Amazon.de price.
A brand-new, unused, unopened CD, MC or record in perfect condition.
music that is in any way unplayable or recorded, recordings not manufactured by the copyright holder, including recopied media in any form. Promotional media is prohibited for sale through Amazon.de Marketplace. Any missing components must be explicitly stated in the description.
Make sure you describe your CDs, MCs and records accurately. An accurate product description increases buyer satisfaction. Should an item have an obvious cosmetic flaw, sellers are strongly encouraged to make a note in the comments field. The presence of remainder marks or cut-outs should always be noted in comments. Recopied media is not permitted. CDs with surface scratches may be listed as Good or Acceptable, subject to the above guidelines, as long as the quality of the playback is not affected.
In addition to the general condition guidelines, please apply the following guidelines to Software & Computer Games.
Software that is not usable or incomplete as well as shareware or freeware versions are prohibited. Software copies or duplicates in any format that breach copyright law are also prohibited. In addition, promotional media cannot be listed at Amazon Marketplace.
Software from which essential accompanying material is missing (this does not necessarily include instructions or case) is not permitted. Note: the seller must mention any missing items in the condition notes field for the item.
Collectible toys and games must be rare, exclusive, one-of-a-kind, or otherwise unique.
Use the following condition types for Collectible Toys & Games:
Besides the general condition guidelines, the following guidelines apply:
A brand-new, unused and unopened item in the original packaging with all of the original packaging materials included.
All Home, Kitchen, Garden and Large Appliances equipment, whether new or used, must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property) and, where applicable, come with the standard plug for the country where they are sold. We will not accept listing products without the standard two-pin plug.. The seller must have used and refurbished equipment tested by an expert prior to listing to verify that it is safe. You must not list any product that has been the subject of a product safety recall.
We suggest that you list videos and DVDs at a price that is the same as or lower than the Amazon price.
Collectible videos and DVDs
Must be rare, out of print or otherwise unique--you will have an opportunity to say why your copy is collectible. We suggest that you list such items at a price that is higher than the Amazon.in price.
New videos and DVDs
A brand-new, unused, unopened video or DVD in perfect condition in its original packaging and with all original packaging materials included.
What we will not accept for sale at Amazon: Video or DVD recordings not created by the copyright holder, including recopied media in any form. In addition, promotional media is prohibited for sale through Amazon, as are recordings in which any aspect of the film is missing or obscured.
Please note: 18-certificate videos or DVDs can only be listed if the seller is at least 18 years of age.
In addition to the General Condition Guidelines, the following guidelines apply to used video, DVD & Blu-ray discs:
Video or DVD recordings not created by the copyright holder, including recopied media in any form. In addition, promotional media is prohibited for sale through the Amazon marketplace, as are recordings in which any aspect of the film is missing or obscured.
To be considered collectible, the item should be rare, out of print or otherwise unique.
Seller comments for collectible media may include the following:
Must be rare, unavailable in stores or otherwise unique--you will have an opportunity to say why your copy is collectible.
A brand-new, unused, unopened video or DVD in perfect condition in its original packaging and with all original packaging materials included.
Video or DVD recordings not created by the copyright holder, including recopied media in any form. In addition, promotional media is prohibited for sale through the Amazon marketplace, as are recordings in which any aspect of the film is missing or obscured.
In addition to the General Condition Guidelines, apply the following guidelines to Video Games:
Toys that have missing parts that are essential to the workings of the toy. Items that are not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions). Unclean items are not acceptable.
All consumable, ingestible, and/or topical products sold on Amazon must be listed in New condition. This includes, for example, items within the Beauty, Food & Grocery, Health Care, and Vitamins & Dietary Supplements categories. To be considered New, items must not have been previously used, be in the original packaging, and be properly prepared, packaged, sealed, and labelled to prevent contamination, spoiling, melting, and damage.
Products cannot be listed in New condition if the items have been used, have any signs of use, damage, or were intended for destruction or disposal or were otherwise designated as unsellable by the manufacturer or a supplier, vendor, or retailer.
To ensure that customers are able to buy with confidence from all sellers on Amazon, you may be required to obtain approval to list certain products. For more information, see Categories Requiring Approval.