Condition guidelines

Assigning the correct condition to each product you list on Amazon is the first step toward providing a great customer experience. It is important to make a careful assessment of your product before specifying its condition.

For information about selecting a condition for your product, see Selecting Conditions.

General condition guidelines

The following guidelines apply to all product categories unless otherwise indicated in the Category-Specific Condition Guidelines:

New:

Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.

Certified Refurbished:

Use only if noted in the Category-Specific Condition Guidelines.

A product that has been inspected and graded by a qualified manufacturer or a specialized third-party refurbisher to like-new working condition with no visible cosmetic imperfections when held 12 inches away.

The item is backed by an additional 1-year limited warranty provided by the supplier, in addition to buyer’s statutory rights.

The products may be packaged in a generic box and come with relevant accessories as expected for a new product, with exceptions, if any, mentioned on the product detail page. Certified Refurbished items are sometimes referred to as Pre-Owned or Open-Box products.

Used - Like New:

An apparently untouched item in perfect condition. Original protective wrapping may be missing, but the original packaging is intact and pristine. There are absolutely no signs of wear on the item or its packaging. Instructions are included. Item is suitable for presenting as a gift.

Used - Very Good:

A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly.

Used - Good:

Use only if noted in the Category-Specific Condition Guidelines. The item shows wear from consistent use, but it remains in good condition and works perfectly. It may be marked, have identifying markings on it, or show other signs of previous use.

Used - Acceptable:

Use only if noted in the Category-Specific Condition Guidelines. The item is fairly worn but continues to work perfectly. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use.

Unacceptable and prohibited items

Items in any of the following conditions are unacceptable for listing on Amazon:

• Item does not work perfectly in every regard.
• Item is not clean, including signs of mold, heavy staining, or corrosion.
• Item is damaged in a way that renders it difficult to use.
• Item is missing essential accompanying material or parts. (This does not necessarily include instructions.)
• Item requires repair or service.
• Item was not created by the original manufacturer or copyright holder. This includes copies, counterfeits, replicas, and imitations.
• Item was originally distributed as a promotional copy, promotional bundle, product sample, or advance reading copy. This includes uncorrected proofs of in-print or not-yet-published books.
• Any aspect of the item is obscured and not able to be read or viewed because of markings, stickers, or other damage.
• Item has passed the expiration date (includes "best by" and "sell by" dates), has an unacceptable portion of its shelf life remaining, or has had the expiration date removed or tampered with.
• Item was intended for destruction or disposal or otherwise designated as unsellable by the manufacturer or a supplier, vendor, or retailer.
• Item is prohibited for sale on Amazon.

For more information about prohibited products, see Restricted Products.

Only full retail versions of software may be sold on Amazon. See Software & Computer Games section below for the list of software products that are prohibited for sale on Amazon.

Category-specific condition guidelines

The following category-specific condition guidelines should be used as indicated in addition to or in place of the general condition guidelines.

In addition to the general condition guidelines, apply the following guidelines to new and used books:

• New: Just like it sounds. A brand-new, unused, unread copy in perfect condition. The dust cover and original protective wrapping, if any, are intact. All supplementary materials are included and all access codes for electronic material, if applicable, are valid and/or in working condition. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as "New" condition.
• Used - Like New: Dust cover is intact, with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. May contain remainder marks on outside edges, which should be noted in listing comments.
• Used - Very Good: Pages and dust cover are intact and not marred by notes or highlighting. The spine is undamaged.
• Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels.
• Used - Acceptable: All pages and the cover are intact, but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.
• Unacceptable: Has missing pages and obscured or unreadable text. We also do not permit the sale of advance reading copies, including uncorrected proofs, of in-print or not-yet-published books.

Must be signed, a limited first edition, out of print, or have other desirable qualities that could reasonably be assumed to increase the book's value to a collector --you will have an opportunity to say why. We suggest that you list such books at a price higher than the Amazon price.

A brand-new, unused, unopened PC or video game in perfect condition in its original packaging and with all original packaging materials included.

Used PC and video games

• Like New: an apparently unopened PC or video game in perfect condition (although it may be out of its plastic wrapping). The box and item are pristine, with no signs of wear. Suitable for presenting as a gift.
• Very Good: a well-cared-for PC or video game that has been played but remains in great condition. The game and its original packaging are complete and slightly worn, but unmarked and undamaged.
• Good: the PC or video game shows wear from consistent use, but remains in good condition. There may be clear external signs of wear and damage to the original packaging or instructions, but the game plays perfectly. The game may have identification markings from its owner.
• Acceptable: the PC or video game is fairly worn but it continues to work perfectly. The box and instructions may be missing or damaged. The game may have identification markings from its owner.

A brand-new, unused, unopened CD, MC or record in perfect condition.

What we will not accept for sale at Amazon.com.tr:

Music that is in any way unplayable or recorded, recordings not manufactured by the copyright holder, including recopied media in any form. Promotional media is prohibited for sale through Amazon.com.tr Marketplace. Any missing components must be explicitly stated in the description.

Make sure you describe your CDs, MCs, and records accurately. An accurate product description increases buyer satisfaction. Should an item have an obvious cosmetic flaw, sellers are strongly encouraged to make a note in the comments field. The presence of remainder marks or cut-outs should always be noted in comments. Recopied media is not permitted. CDs with surface scratches may be listed as Good or Acceptable, subject to the above guidelines, as long as the quality of the playback is not affected.

Collectible Music

Must be signed, unavailable in stores or otherwise unique--you will have an opportunity to say why your copy is collectible. We suggest you list collectible items at a higher price than the Amazon.de price.

New music

A brand-new, unused, unopened CD, MC or record in perfect condition.

Used music

• Like New: An apparently unopened CD, MC or record in perfect condition (although it may be out of its plastic wrapping). The original jewel case has no scratch or scuffing. The inlay notes, inclusions and/or sleeve are in perfect condition. The CD, MC or record itself is unmarked with no sign of wear. The product may have a remainder cut-out on the spine; this should be noted in listing comments.
• Very Good: A well-cared-for CD, MC or record that has been listened to but remains in great condition and plays perfectly. The jewel case may show limited signs of wear, as may the inlay notes and inclusions.
• Good: The CD, MC or record plays perfectly but has clear signs of wear. This jewel case is undamaged, and original liner notes are in good, unmarked condition. The product or its packaging may have identification markings from its owner.
• Acceptable: The CD, MC or record plays perfectly, but is otherwise the worse for wear. The jewel case may be damaged, and the inlay notes may be marked (but remain complete and legible), or one or more of these items may be missing. The seller must note any missing items in the listing comments. The CD, MC, record or packaging may have identification markings from its owner.

What we will not accept for sale at Amazon.de:

music that is in any way unplayable or recorded, recordings not manufactured by the copyright holder, including recopied media in any form. Promotional media is prohibited for sale through Amazon.de Marketplace. Any missing components must be explicitly stated in the description.

Make sure you describe your CDs, MCs and records accurately. An accurate product description increases buyer satisfaction. Should an item have an obvious cosmetic flaw, sellers are strongly encouraged to make a note in the comments field. The presence of remainder marks or cut-outs should always be noted in comments. Recopied media is not permitted. CDs with surface scratches may be listed as Good or Acceptable, subject to the above guidelines, as long as the quality of the playback is not affected.

Must be signed, unavailable in stores or otherwise unique--you will have an opportunity to say why your copy is collectible. We suggest you list collectible items at a higher price than the Amazon price.

• New: The original manufacturer's warranty, if any, must apply. Unless otherwise specified, all new camera and photo items are assumed to be in full retail packaging. Bulk, plain white box, or other types of packaging are not allowed unless specifically called out in the product title.
• Certified Refurbished: You may use Certified Refurbished in this category. See the General Condition Guidelines for details. A product that has been inspected and graded by a qualified manufacturer or a specialized third-party refurbisher to like-new working condition with no visible cosmetic imperfections when held 12 inches away. The item is backed by an additional 1-year limited warranty provided by the supplier, in addition to buyer’s statutory rights. The products may be packaged in a generic box and come with relevant accessories as expected for a new product, with exceptions, if any, mentioned on the product detail page. Certified Refurbished items are sometimes referred to as Pre-Owned or Open-Box products.
• Used - Like New: An apparently untouched item in perfect condition. On the 1 to 10 point used-equipment scale, this item must be a 10.
• Used - Very Good: On the 1 to 10 point used-equipment scale, this item must be a 9 or better.
• Used - Good: On the 1 to 10 point used-equipment scale, this item must be an 8 or better.
• Used - Acceptable: On the 1 to 10 point used-equipment scale, this item must be a 7 or better.
• Unacceptable: On the 1 to 10 point used-equipment scale, a 6 or lower is Unacceptable.

In addition to the general condition guidelines, please apply the following guidelines to Software & Computer Games.

What we will not accept for sale on Amazon.de:

Software that is not usable or incomplete as well as shareware or freeware versions are prohibited. Software copies or duplicates in any format that breach copyright law are also prohibited. In addition, promotional media cannot be listed at Amazon Marketplace.

Software from which essential accompanying material is missing (this does not necessarily include instructions or case) is not permitted. Note: the seller must mention any missing items in the condition notes field for the item.

Collectible toys and games must be rare, exclusive, one-of-a-kind, or otherwise unique.

Use the following condition types for Collectible Toys & Games:

• Collectible - Like New: An apparently untouched item in perfect condition. The original protective wrapping, if any, may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
• Collectible - Very Good: A well-cared-for item that has seen limited use but remains in great condition. Item and instructions are complete and undamaged but may show some signs of wear.
• Collectible - Good: Item shows wear from consistent use, but it remains in good condition. The original instructions are included and in acceptable condition. The item may be marked, identified, or show other signs of previous use. The item works perfectly and is in good shape overall.

Besides the general condition guidelines, the following guidelines apply:

New:

A brand-new, unused and unopened item in the original packaging with all of the original packaging materials included.

What we will not accept for sale on Amazon:

• Items that do not work perfectly in every regard or are damaged in ways that render them difficult to use
• Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions)
• New electrical items without CE marks
• Consumable items where any part has been used
• Products that require repair or service
• Products whose commercialization is prohibited under the applicable law (for example, some cutlery products)
• Unclean items are not acceptable

All Home, Kitchen, Garden and Large Appliances equipment, whether new or used, must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property) and, where applicable, come with the standard plug for the country where they are sold. We will not accept listing products without the standard two-pin plug.. The seller must have used and refurbished equipment tested by an expert prior to listing to verify that it is safe. You must not list any product that has been the subject of a product safety recall.

Sellers may list ink and toner cartridges in "New" and "Used" conditions; approval from Seller Support is required to list items in the "Used" condition. Amazon prohibits sellers from listing ink and toner cartridges in "Certified Refurbished" condition.

We suggest that you list videos and DVDs at a price that is the same as or lower than the Amazon price.

Collectible videos and DVDs

Must be rare, out of print or otherwise unique--you will have an opportunity to say why your copy is collectible. We suggest that you list such items at a price that is higher than the Amazon.in price.

New videos and DVDs

A brand-new, unused, unopened video or DVD in perfect condition in its original packaging and with all original packaging materials included.

What we will not accept for sale at Amazon: Video or DVD recordings not created by the copyright holder, including recopied media in any form. In addition, promotional media is prohibited for sale through Amazon, as are recordings in which any aspect of the film is missing or obscured.

Please note: 18-certificate videos or DVDs can only be listed if the seller is at least 18 years of age.

In addition to the General Condition Guidelines, the following guidelines apply to used video, DVD & Blu-ray discs:

• New: A brand-new, unused, unopened product in perfect condition in its original packaging and with all original packaging materials included.
• Used Like New: an apparently unopened product in perfect condition (although it may be out of its original wrapping). The box or DVD case is clean and vivid, with no signs of wear. Any codes for digital copies or downloadable content included in the product have not expired and have not been redeemed. Suitable for presenting as a gift.
• Used Very Good: a well-cared-for product that has been listened to, but remains in great condition. The film is complete, without interruption, and does not skip. The box or DVD case may show limited signs of wear, as may the liner notes. Any voucher codes or digital content included in the product may be missing or have expired or been redeemed, but this must not prevent use of the product. The seller must note any missing or redeemed products in the listing comments.
• Used Good: a product with clear external signs of wear, but one that continues to play perfectly. The product may have identification markings from its owner.
• Used Acceptable: a product with extensive external signs of wear, but one that continues to play perfectly. The box or DVD case may be damaged, and the notes or other inclusions may be marked (but remain complete and legible), or one or more of these products may be missing. The seller must note any missing elements in the listing comments.

What we will not accept for sale:

Video or DVD recordings not created by the copyright holder, including recopied media in any form. In addition, promotional media is prohibited for sale through the Amazon marketplace, as are recordings in which any aspect of the film is missing or obscured.

To be considered collectible, the item should be rare, out of print or otherwise unique.

Seller comments for collectible media may include the following:

• Further detail on condition or completeness of item and packaging
• Presence of signatures, inscriptions, or other personalization

Collectible videos and DVDs

Must be rare, unavailable in stores or otherwise unique--you will have an opportunity to say why your copy is collectible.

New videos and DVDs

A brand-new, unused, unopened video or DVD in perfect condition in its original packaging and with all original packaging materials included.

Used videos and DVDs

• Like New: An apparently unopened video or DVD in perfect condition (although it may be out of its plastic wrapping). The box or DVD case is clean and vivid, with no signs of wear. Suitable for presenting as a gift.
• Very Good: A well-cared-for video or DVD that has been used, but remains in great condition. The film is complete, without interruption, and does not skip. The box or DVD case may show limited signs of wear, as may the liner notes.
• Good: A video or DVD with clear external signs of wear, but one that continues to play perfectly. The video or DVD may have identification markings from its owner.
• Acceptable: A video or DVD with extensive external signs of wear, but one that continues to play perfectly. The box or DVD case may be damaged, and the notes or other inclusions may be marked (but remain complete and legible), or one or more of these items may be missing. The seller must note any missing items in the listing comments. The video or DVD may have identification markings from its owner.

What we will not accept for sale at Amazon:

Video or DVD recordings not created by the copyright holder, including recopied media in any form. In addition, promotional media is prohibited for sale through the Amazon marketplace, as are recordings in which any aspect of the film is missing or obscured.

In addition to the General Condition Guidelines, apply the following guidelines to Video Games:

• New: A brand-new, unused, unopened video game in perfect condition in its original packaging and with all original packaging materials included.
• Used - Like New: An apparently unopened video game in perfect condition (although it may be out of its original wrapping). The box and item are pristine, with no signs of wear. Suitable for presenting as a gift. The game has not been registered and any voucher codes included in the item have not been redeemed.
• Used - Very Good: A well-cared-for video game that has been played but remains in great condition. The game and its original packaging are complete and slightly worn, but unmarked and undamaged. Any voucher codes included in the item may be missing or may have been redeemed, but this must not prevent the use of the game. The seller must note any missing or redeemed items in the listing comments.
• Used - Good: The video game shows wear from consistent use, but remains in good condition. There may be clear external signs of wear and damage to the original packaging or instructions, but the game plays perfectly.
• Used - Acceptable: The video game is fairly worn but it continues to work perfectly. The box and instructions may be missing or damaged. The video game may have identification markings from its owner.
• Unacceptable: Video games that are not playable or are incomplete, including shareware and freeware versions; games not published by the original manufacturer, including recopied media in any form.

Used toys

• Like New: An apparently unused toy in perfect condition (although it may be out of its original wrapping). All original parts of the toy are present and in perfect condition. The toy is unmarked with no sign of wear. Suitable for presenting as a gift. On a scale from 1 to 10 to assess used items, the product should be able to score 10- or higher.
• Very Good: A well cared-for toy that has been played with, but remains in great condition. The toy may show limited signs of wear, but all original parts are present and in great condition. On a scale from 1 to 10 to assess used items, the product should be able to score 9-, 9 or 9+.
• Good: The toy is still in a good condition to play with, though shows some signs of wear. It is undamaged, and the original parts are present and in good condition. On a scale from 1 to 10 to assess used items, the product should be able to score 8-, 8 or 8+.
• Acceptable: The toy is in a condition such that it can still be played with, but it is otherwise the worse for wear. Some parts of the toys may be damaged or marked, but all original parts are present. The toy may have identification markings of its owner. On a scale from 1 to 10 to assess used items, the product should be able to score 7-, 7 or 7+.

What we will not accept for sale at Amazon:

Toys that have missing parts that are essential to the workings of the toy. Items that are not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions). Unclean items are not acceptable.

All consumable, ingestible, and/or topical products sold on Amazon must be listed in New condition. This includes, for example, items within the Beauty, Food & Grocery, Health Care, and Vitamins & Dietary Supplements categories. To be considered New, items must not have been previously used, be in the original packaging, and be properly prepared, packaged, sealed, and labelled to prevent contamination, spoiling, melting, and damage.

Products cannot be listed in New condition if the items have been used, have any signs of use, damage, or were intended for destruction or disposal or were otherwise designated as unsellable by the manufacturer or a supplier, vendor, or retailer.

To ensure that customers are able to buy with confidence from all sellers on Amazon, you may be required to obtain approval to list certain products. For more information, see Categories Requiring Approval.